Letter from “353” Data Centers sandwiched between a prologue and an epilogue from John.
It appears that the good people at 365-3 Data Centers have decided to admit what we all know, and have informed us that it is in fact a ransomware attack. I’ll attach the letter they sent to David at Bizbudding:
Facilities: EWR, LGA, IAD
Thank you for your patience over the past 10 days while we worked to regain access to the impacted cloud management systems and to restore your services following the security incident of May 14, 2022.
We are now able to confirm that the May 14th security incident was a ransomware attack. We are also able to confirm that neither 365 Data Centers nor our customers were the target of this attack. The intended target was a third party whose data is stored in a dedicated environment on our cloud platform. Unfortunately, for our valued customers and 365 Data Centers, the cyber-attacker broadened the ransomware attack.
While our investigation continues, an analysis and evaluation to date by our systems team and cybersecurity experts has revealed that, aside from the targeted third party, no data was taken from the 365 Data Centers cloud environment and there are no on-going threats in the environment.
We worked tirelessly in tandem with our experts and government authorities and positioned 365 Data Centers to initiate restoration. Unfortunately, the resolution of the third-party circumstances is not in our control and continues to prevent us from moving ahead in our recovery process.
While we continue to monitor the third party’s resolution of the cyber-attack, 365 Data Centers believes that at this point in time the prudent path forward is to rebuild the affected cloud platform. This will be conducted along with an all-out effort to retrieve all data within the existing cloud environment that can still be accessed. 365 Data Centers will work with each customer who prefers to go in this direction to restore your service on a rebuilt 365 platform tailored to your current needs at our expense. In the event the ransomware attack is resolved on all fronts, we can initiate restoration of the existing cloud environment in parallel.
If your preference is to work with us to restore your service on a new 365 platform, please inform Steve Oakie, 365 Data Centers’ Chief Revenue Officer.
We are saddened by the impact this incident has caused on our many years of collaborative hard work with you to build your cloud services. Our entire organization is sorry for the significant inconvenience that this has brought to you and your business.
We will continue to be transparent by providing factual and accurate data as soon as it is verified. We appreciate your ongoing support and patience as we navigate this complex situation.
Bob DeSantis James Cornman
Chief Executive Officer Chief Technology Office
Well, that’s nice to know. I have no idea if the notification of a class action lawsuit convinced them to be more forthcoming with their customers, or if it is all just a big fucking coincidence this came out today.
David doesn’t know exactly what this means and will be seeking clarification with them tomorrow, and I have no idea if the previous repeated assurances from 365 that our data is still safe are still there. It’s a mystery wrapped inside an enigma inside a riddle inside some unnamed 3rd party vendor’s fuckup and most definitely not 365 Data Centers, that’s fer god damned sure.
Hopefully we will know more, and should our data be safe and accessible, we will move forward. If not, I will have some decisions to make about how we proceed with a new website. For now though, y’all keep enjoying your unplanned vacation at the cottage, and I’ll keep trying to figure out if the tornado just ripped off some shingles, did major structural damage, or if our home simply no longer exists. Personally, I feel better about the news today because AT LEAST I FUCKING KNOW SOMETHING FOR SURE. I feel like I have been sitting in the waiting room at the doctor’s office for two weeks because he doesn’t have the balls to tell me I have cancer. Now we wait for the oncologist to chime in. I know I can fit in another metaphor and some mangled imagery here so I will just let you all know I’ll be here until the cows come home and we’ll be giving 110 percent and working harder than a dog to get things back to normal and to keep a stiff upper chin and don’t let the bedbugs bite.